Frequently Asked Questions
Find answers to the most common questions about our products and services.
Our in-stock models are available immediately, with the options you choose. Allow about 2 weeks afterwards for delivery to your land. For models to be customised, the lead time depends on the options selected: our team confirms a precise schedule as soon as your quote is validated.
Yes. We offer a complete installation service carried out by our certified teams. It includes module assembly, electrical and plumbing connections, and finishes. You receive a home ready to move into, with the warranty documents and training on how to use your equipment.
Our constructions benefit from a 10-year warranty on the structure and 5 years on the equipment. This warranty covers manufacturing defects and issues related to workmanship, under the conditions set out in our general terms and conditions.
Absolutely. Colours, materials, room layout, equipment: most of our models can be widely customised. Our designers help you find the right balance between your wishes, your land and your budget. Request a personalised quote — it's free and non-binding.
Yes. We work with several financial partners to offer solutions suited to your budget and situation: instalment payments, personalised deposit or tailor-made financing. Contact us to discuss it, and we'll point you towards the most suitable option.
Our team is available Monday to Friday, from 9am to 6pm. We undertake to respond to any request within 24 business hours. For urgent questions, you can also reach us directly via WhatsApp.
The deposit is paid by bank transfer to the details shown in your customer account. After your payment, upload your proof in the 'Schedule' section of your account: our team checks it and launches the next steps of your project.
Verification takes up to 24 business hours. You receive a confirmation email as soon as your proof of payment is validated, and your project automatically moves to the next step.
Yes, it's even recommended. Click on 'Sign the contract' in your customer account: the process is fully secure and the electronic signature has the same legal value as a handwritten one. You can do it in a few minutes, from home.
Once your home is installed and handed over, the warranty period begins. You receive training on how to use the equipment and all the useful documents. If you have any questions or issues, our team remains reachable by email and WhatsApp: we respond quickly, within the scope of your warranty.